Returns & Exchanges
At Round Lab, we want you to be completely satisfied with your skincare journey. If our products aren't the right fit for your skin, you can return unopened and unused items within 30 days of delivery for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Package
Carefully pack the items in their original packaging to ensure they are protected during transit back to our warehouse.
Ship It Back
Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing